What information do we collect?
We collect a range of information including name, address, date of birth and nationality about every client that uses our service.

Why do we collect personal information?
Personal information is collected to provide information to our funding body about the number of clients and different issues they face.

What do we do with that information?
Statistical information is sent to our funding bodies for collation into statistical reports. This information does not include a clients name or other identifying features. Your information is stored securely. All Files are kept for a minimum of 7 years after which time it will be destroyed.

What is a conflct of interest?
We are legally obliged to do a conflict of interest check before making an appointment for you or giving you any telephone advice. Our service cannot assist more than one party in a conflict. If a conflict is discovered we will attempt to refer you to another legal service for assistance.

How can I give feedback or make a complaint?
There are feedback forms and a complaints policy in reception area. Please feel free to complete a form or pass on your thoughts to a staff member. Constructive feedback helps us to make sure CAWLS provides the best service it can. If you do not feel that your feedback has been appropriately addressed please raise your concerns with our service staff.

If you still feel unsatisfied with the outcome, your feedback should then be referred to the CAWLS Board, or you may write to:
The Law Society of Northern Territory
GPO Box 2388, Darwin NT0801.